Frequently asked questions
Ordering
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Ordering a Cartoon is very easy, simply follow the steps on the website.
Click 'browse' to select a picture on your computer. Click 'open' and then click on the 'next' button.
Enter your e-mail address and/or mobile number in the next screen and click on 'next'. Do you have a picture with multiple persons? To select one person you can use your mouse to frame a single person. Click on the 'next' button to continue.
Next is the payment process. If the country is not correct please choose the right country yourself.
Select your preferred payment method and complete the payment.
After you have completed the payment, your picture will be send to our studio artists. Your Cartoon will be drawn by hand and thus you will receive your Cartoon within 48 hours in your mailbox and on your mobile phone if you entered your mobile number before.
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On each picture we will Cartoon only one person. Pay attention that your picture only contains 1 person.
If there is more then one person on your picture you can use our photo tool to select a single person with the frame.
You can use this tool after you have uploaded your picture on the home page.
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Tips for the pictures:
- Make sure that there is only 1 person or 1 face in the picture.
- Make sure that the picture is sharp and that the person is clearly visible
- You can upload .jpg or .gif picture files.
- Only send pictures of people.
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You can upload .jpg or .gif picture files. This means you must find pictures with these three letters after the dot. Note: the picture cannot be larger than 5MB.
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By following the instructions on the website you can also order a Cartoon for somebody else. If you want this person to receive the Cartoon directly you can enter the e-mail address and/or telephone number of the recipient. Note: this person will first get a confirmation mail. If you want to surprise the recipient enter your own e-mail address and forward the Cartoon yourself.
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Enter the phone number in the 'mobile' box including the country access code.
If you want to send your Cartoon to the UK enter: 0044 and the number. Omit the first 0 of the mobile number.
Payment
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CartoonMe payments depend on the payment method.
Pay by phone €
Pay by SMS €
Pay by Credit card €
Pay by PayPal €
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At CartoonMe you have various payment options:
Pay by phone, you dial a number and receive a pincode
Pay by SMS, you send an sms and receive a pincode
Pay by Credit card, you complete the credit card payment and receive pincode
Pay by PayPal, you complete the PayPal payment and you receive a pincode
Delivery
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You will receive your Cartoon within 48 hours. Note: It could be that your Cartoon will be delivered in your Junk of Spam folder by accident.
After you have uploaded your picture it will be send to the Cartoon studio where our artists will draw your Cartoon by hand. To draw your picture exactly right the Cartoon artists need some time, but this means that you will get a great personal Cartoon.
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It takes 48 hours before you receive your Cartoon. Your picture will be drawn by hand by our studio artists.
It could be that your e-mail box is full. It is also a possibility that the e-mail accidentally arrives in your Junk or Spam folder.
If you did not receive your Cartoon on your mobile phone it could that your telephone is out of memory or your MMS settings are not correct. You can check your MMS settings with your operator. Not every mobile phone can receive MMS messages!
If your picture could not be drawn into a Cartoon you have received an e-mail with the possible reason for this.
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Check your Junk or Spam email folder, it could accidentally be in this folder. If your Cartoon is not there, please send an e-mail to support@cartoonme.com to request a resend of your Cartoon. Please mention your order number.
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We cannot say where your Cartoon will be saved on your computer. You can search on .gif and the date of downloading.
On a mobile phone the Cartoon is most likely to be saved in the 'Gallery'.
Other questions
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If your question is not in this overview please send an e-mail to CartoonMe. Click here to go to our contact form.
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In the e-mail with your Cartoon there is a link. Click on this link and your Cartoon will be automatically uploaded into MSN messenger.
If this link does not work you can open the file by double clicking it. Save the Cartoon on your computer. Within MSN messenger click on 'extra' then on 'change display picture' to use your Cartoon as display picture.
